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CS6 License Deactivation Notice

New Here ,
May 03, 2024 May 03, 2024

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Yesterday I received a CS6 License Deactivation Notice on my screen. I have owned my Creative Masters collection CS6 for over 10 years. My laptop died about 8 years ago and I was able to successfully install my CS6 on my new Mac. Ever since all has been running smoothly on this computer. However, yesterday while I was creating something for my daughter for her school camp in Indesign, I received a chilling notice on my screen which had the Adobe logo saying that my license will be deactivated in 5 days due to misuse. It is very stressful and I’m very upset about this. I don’t know if it is some kind of glitch or scam but I wanted to resolve this if it is an official notice as my license has only ever been used by myself for myself on the one computer.  I have been a mum at home with my kids for the last 14 years using my CS6 software to keep up my skills while I am not in the workforce so I depend on my license staying active. I was wanting to resolve this issue with Adobe but I am unable to find a direct Adobe Help contact point, so I am posting my situation here. Thank you and I look forward to resolving this matter. Kind regards.

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Community Expert ,
May 03, 2024 May 03, 2024

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contact adobe support via x and ask. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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