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Current 2 plan active

New Here ,
Jun 12, 2023 Jun 12, 2023

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First i active Photography 20gb plan , later i active all app plan, but they are change me 2 plan price . photography plan app includes or same in all app plan .how i resolve this problem . i need only one plan called. Creative Cloud All Apps 100GB this plan . i need to remove photography plan

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correct answers 1 Correct answer

Adobe Employee , Sep 19, 2023 Sep 19, 2023

Hi @Jazneosha,

We appreciate you reaching out. You can resolve the issue on your own. 🙂 

Please follow the instructions listed in this article:

https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html

Let us know if you have any doubts.

Regards,

Shivangi

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Community Expert ,
Jun 12, 2023 Jun 12, 2023

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contact adobe support and have them cancel your unwanted plan. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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New Here ,
Sep 19, 2023 Sep 19, 2023

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NO RESPONSE , WAIT 4 HOUR. I AM PAYING subscription  FOR TWO PLAN EVERY MONTH, SAME APP AND ASKING 3 TIME CHARGE FOR CANCEL subscription ,THIS BAD. 

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobea support.

again, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

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Adobe Employee ,
Sep 19, 2023 Sep 19, 2023

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Hi @Jazneosha,

We appreciate you reaching out. You can resolve the issue on your own. 🙂 

Please follow the instructions listed in this article:

https://helpx.adobe.com/creative-cloud/kb/cancel-duplicate-subscription.html

Let us know if you have any doubts.

Regards,

Shivangi

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