Customer Service refuses to actually assist

[Moderator moved from Using the Community forums to Account, Payment & Plan.]

There should be a written copy of your case # in your account's Support History panel.  If your case is still open, feel free to update it with relevant information.

https://account.adobe.com/support#

It goes without saying, that fellow product users can't help with account or billing matters.  Only Adobe can assist you with that.  But we are happy to assist you with any product questions that you may have.

How to use the Support Community.

https://helpx.adobe.com/x-productkb/global/community-tips.html

We aren't the complaint department. But if you want to describe your problem, the Adobe users here might be able to help. But I doubt anyone will listen to your recording. If it contains ANY personal info (your name, Adobe ID, credit card) you need to make sure it is deleted right away though !!