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customer service!!!!

New Here ,
Mar 17, 2023 Mar 17, 2023

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Hello,

HOW TO CONTACT CUSTOMER SERVICE??????????????

There is an option - contact us and what? is not working, it take me to articles. 

How to take real help??? How and where I can send questions and asking for help? 

Its totally irrational that big company as Adobe totally dont care about customers and hiding of contact. 

Im waiting for answer where is an email or other way to contact and ask for help???

 

 

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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