Customer Service

[Maya31984575lx7k]

Is there any phone number or email I can use to contact Adobe about an issue with my account? I need to talk to a human, not an AI chat bot because my problem is too specific for the AI generated help. I cant seem to find any way to contact some form of customer service. 

[CoryShubert]

Hi @Maya31984575lx7k 

For account issues go to  https://helpx.adobe.com/contact.html and click on the chat icon in the lower right to work with an agent.

[Yasin31636536dkrh]

[personal information removed as per forum guidelines]

[John T Smith · Accepted solution]

When you go to the chat link you type AGENT in the box to be taken to a live person

[kglad]

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Yasin31636536dkrh]

posted via email are plain-text only. Login to the community to reply with
text and images

[kglad]

@Yasin31636536dkrh 

i see you're responding to me but don't know why you would say anything about email to me.

[Shawanna3652232550w1]

Hello I am having a problem. I don't know if there are  2 accounts but I have been paying my bill and the system is saying my bill is not paid. I see it in my account being taken out. and this month the it was taken ou double I have 3 deferent amount coming of my account. I need this matter resloved thank you inadvance.

[kglad]

@Shawanna3652232550w1 

check your account at https://account.adobe.com and then contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.