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Début abonnement

Oct 14, 2022 Oct 14, 2022

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Bonjour,

Quand on modifie une formule cela recommence l'abonnement à la date du changement ? Pourquoi ?

 

Merci pour votre réponse

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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Translation

When you modify a formula it starts the subscription again on the date of the change? What for?

 

What did you modify?

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Oct 22, 2022 Oct 22, 2022

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J'ai modifié ma formule complète pour celle pour la photo (lightroom & Photoshop).

 

Je suis maintenant étudiante et cela m'embête beaucoup de devoir payer mon abonnement alors que j'ai une licence gratuite.

 

  • Merci pour votre réponse ! 

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Adobe Employee ,
Oct 14, 2022 Oct 14, 2022

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Hi there,

We appreciate you writing in. Could you share more details about the issue you're facing?

We're here to help.

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Oct 22, 2022 Oct 22, 2022

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J'ai modifié ma formule complète pour celle pour la photo (lightroom & Photoshop).

 

Je suis maintenant étudiante et cela m'embête beaucoup de devoir payer mon abonnement alors que j'ai une licence gratuite.

 

Je ne peux pas le résilier car il n'est qu'à la moitié de l'année (depuis que j'ai changé de formule, pas depuis que j'ai pris un abonnement) 

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Community Expert ,
Oct 22, 2022 Oct 22, 2022

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LATEST

i'm not sure it makes sense to cancel now that you're 1/2 way through the all apps plan (because you're liable for a penalty), but if you want you can cancel via adobe support. use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com... 

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