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Participant
March 17, 2023
Question

Date de prélèvement

  • March 17, 2023
  • 1 reply
  • 428 views

Bonjour, j'aimerais savoir s'il est possible de changer la date de mes prélèvements. L'abonnement débit en fin de mois et j'aimerais qu'il passe en début de mois.

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1 reply

kglad
Community Expert
Community Expert
March 17, 2023

there's no easy way.  you would have to cancel your current subscription and then start another subscription at the desired time. 

 

because canceling your current subscription may trigger a penalty, it's probably not wise to do this.  despite this warning, if you're tempted to canceal and restart, contact adobe support to make the change in subscription dates and therefore billing dates.  they may be able to help you avoid a penalty.

 

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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