Death of subscriber

I, too, am dealing with the death of a friend for whom I am Executor. I also have an account at Adobe, so don't want to sign in under my own name, but can't sign in under his as I don't have his password information. Trying to contact support for something like this is like jumping through a million hoops. I am doing this as a courtesy  to Adobe, as they keep bililing him and not getting paid. I would think they would want to make it easy to close their books on cancelled accounts. The help listed here is difficult to use and takes up too much time.

Hi, my husand passed away in June 2022 and thought his account had been cancelled.  The subscription fee is still going through his closed account.  How do you cancel his account with Adobe?  It does not recognise his loging in details but still takes the subscription every month.  It is so difficult to get in contact with Adobe.  They should make it easier to cancel bereaved members as it will be obvious they may not have their details. Thanks

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true