Deducts money from the bank, although I do not have an account

[Tigriukas27952415pppq]

Hi,

I used to use Adobe, now I don't use it anymore and I'm deleted my old account. But so far it deducts money from the bank. What should I do?

[TheDigitalDog]

You must contact Adobe directly, this forum isn't able to assist in any such issues of billing etc.

https://www.adobe.com/about-adobe/contact.html

[jane-e]

@Tigriukas27952415pppq 

Since your question is not about Photoshop, I have moved your post to Accounts, Payment, and Plan for you.

As DigitalDog said, you need to contact Adobe Customer Care for billing. If your browser blocks the chat icon, try one of these:

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen 

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

If you can't find out why your browser is blocking Chat, you can also send a tweet to @AdobeCare.

You can find phone numbers for your area here (you may be on hold):
https://helpx.adobe.com/contact/phone.html 

Do not respond to PMs, as they are likely to be scammers.

~ Jane

[kglad]

contact adobe and consider canceling your credit card.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...