Deleted Account yet still Charged with Subscription?

Question

Hello, I need some help trying to solve this problem. I originally used the free trial program for Adobe Premier Pro for a school project, I only wanted to use the free week. However, last month I was charged $20.99 for Adobe PR Creative CLD, and I don't know what these acronyms even mean. So I attempted to unsubscribe from Adobe and delete my account in April, however, I was charged again for the same amount 3 days ago. I thought I was successful in unsubscrbing, but apparently not. Now I'm being charged monthly while I have no account to access and look at my purchases/order history. I want to get off the subscription program permanently.

This is a brand new account that I just made to ask this question.

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-or https://helpx.adobe.com/contact/phone.html

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