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Cyrus1016
Participant
April 1, 2020
Question

Deleted Account

  • April 1, 2020
  • 2 replies
  • 498 views

Hello there,

I have just chosen to delete an adobe account that I wanted to reset. This was because I had set it up years ago and I wanted a clean slate. I hoped to reset the account by deleting it and registering another account with the same email that I just deleted the account from. However, when I get on the register page, it still notifies me that my account has been deleted and redirects me onto the customer support page. Does anyone know how I can get rid of this issue??


Thanks.

This topic has been closed for replies.

2 replies

Just Shoot Me
Just Shoot Me
Legend
April 1, 2020

The issue is once you use an Email Address for an Adobe ID you can not use that same email address again. Even if you Delete the account. That email address can not be used again to create a new account.

As above contact Adobe. But don't hold your breath about using that same email address again for an Adobe ID.

 

Best of luck.

D
Community Expert
DeanUtianCommunity Expert
Community Expert
April 1, 2020

Is this the page you're redirected to:
https://helpx.adobe.com/au/contact.html


Try the vitual assistant in the bottom right. You can type 'contact' and you'd likely be redircted to an online agent who could help.

 

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