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Demande de résiliation abonnement non prise en compte

New Here ,
Mar 01, 2023 Mar 01, 2023

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Bonjour,

Merci de bien vouloir répondre à cette question, même si je ne suis pas dans la bonne rubrique. 

J'ai résilié mon abonnement à ADOBE - Acrobat READER. Malgré cela, je continue à être prélevé mensuellement de l'abonnement. Merci de bien vouloir me contacter.

Cordialement

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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Hi @Dominique28650008memt,

Subscription and account related issues can only be addressed by Adobe Support. Please contact them they will resolve your issue. If you have a Teams/Enterprise subscription contact support via Admin console. If you are an indivdual plan subscriber then follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Mar 01, 2023 Mar 01, 2023

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that's acrobat pro, not reader (which is free), and i assume you do not have a teams or enterprise subscription

 

check your account to see if you actually canceled, https://account.adobe.com

 

if that shows your account was canceled, contact adobe support either via chat per @Manan Joshi or phone or twitter.

 



chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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Adobe Employee ,
Mar 01, 2023 Mar 01, 2023

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Hi there,

 

We appreciate you writing in. Happy to help!

 

We have checked your account and we see that you have an active Acrobat Pro subscription under the email address associated with the community.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat in case you have any further questions.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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