Devolución de cobros indebidos de Adobe Creative Cloud

Explorer ,
Jun 05, 2022 Jun 05, 2022

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El 26 de abril de 2022 inicié la prueba gratuita de InDesign y cancelé el plan el 2 de mayo.

 

Tengo el mensaje de mail de la confirmación de la cancelación: “Hemos procesado la solicitud de cancelación. Tu servicio acabará el 02-mayo-2022 (PT)”. “Abono cancelado”

 

Sin embargo no solo no me han realizado la devolución del cobro inicial, sino que, además, me acaban de cobrar otra mensualidad. Pese a la cancelación y la confirmación de la cancelación mi cuenta en la web de Adobe continúa activa.

 

Como yo he realizado todos los pasos correctamente y el error es de Adobe que no ha procesado la cancelación les ruego que me devuelvan las dos mensualidades que me deben a la mayor brevedad.

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Adobe Community Professional , Jun 05, 2022 Jun 05, 2022
Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser): https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window. Type "Agent" in the chat box to bypass the chatbot and be connected to a person. You may also be able to contact Adobe by phone: https://helpx.adobe.com/contact/phone.html

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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Es insultante que no exista una dirección de correo electrónico de Adobe para reclamar facturas indebidas. Nos tratan como idiotas. Mi cuenta sigue activa y la he cancelado dos veces.

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Adobe Community Professional ,
Jun 05, 2022 Jun 05, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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He cancelado la versión de prueba, en plazo, dos veces. No funciona.

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Explorer ,
Jun 05, 2022 Jun 05, 2022

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Ya cancelé el plan de prueba ¡dos veces! Tengo el mail de confirmación, pero sigo de alta. Ahora, si quiero cancelar la web dice que tengo que pagar unos 100 €.

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Adobe Community Professional ,
Jun 05, 2022 Jun 05, 2022

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these are user-to-user forums.  we can't fix that problem for you.

 

you must contact adobe support per @Peru Bob's message.  keep all your proof of timely cancellation and explain the issue.  it can be frustrating because the adobe rep is not likely to be familiar with your situation.

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