Skip to main content
H
Hairybiker
Participant
May 1, 2020
Question

did not cancel free trial, now want to cancel for free

  • May 1, 2020
  • 3 replies
  • 482 views

Dear Sir/Madam as you will see i have cancelled my subscription and this was because i made a mistake and forgot to cancel my free trial and started getting charged. if you look at my account you will see that i have not used it sine the free trial. i was converting a document for a friend who was claiming benefits for a disabled child. i have since made several payments and would like you to consider waiving the charge of £60 you will charge me for cancelling this subscription as it is quite clear that i have not used it and have no need for it as i am a delivery driver who was doing a favour for a friend.

 
Thank you
john cilgram
This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
May 1, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

    H
    HairybikerAuthor
    Participant
    May 8, 2020

    Thank you John T Smith. I followed your link and spoke to an advisor who refunded cancellation fee. Thank you sir and thank you adobe.

    T
    Test Screen Name
    Legend
    May 1, 2020

    You cannot contact Adobe by email unless they give you a special address. You must use Chat, and see if Adobe representatives are prepared to make a special exception for your circumstances. Good luck! (This is not Adobe Customer service, just other customers).

    H
    HairybikerAuthor
    Participant
    May 1, 2020

    Gonna be charged for a simple mistake and cos of what's happening your inbox is full and I cant post you an email. This is very poor Adobe.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices