didn't get the cancel confirmation email

[wanjou31595423wa3v]

I have canceled the order of lightroom. 

I got the cancel number automotively from system. nubmer is. : AB02922800009CTW. 

however, I didn't get the confirmation email. I want to have this email to make sure that the adobe system did cancel my membrship. 

I was being extra charged by illustractor three months even I had canceled. 

This time, I want to get the cancel confiramtion email to make sure that the adobe system really follow my request. 

[Manan Joshi]

Please contact Adobe support and they will help you with this. Mention the old case as well you might be able to land a refund as you are consistently facing the same issue. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

[kglad]

check your account before contacting adobe support: https://account.adobe.com

if that shows your cancellation, take a screenshot for proof in case it's needed later.

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

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