I had used up my free trial and used adobe premiere pro for 2 extra days and decided that I wasn't going to use it so I decided to refund it so I didn't just waste £30 pounds. It said that they would give me a refund in 5-7 days and shortly after, I did recieve a refund HOWEVER the refunded money was then taken from my account by something called "Adobe Pr Cloud Tri" which I'm assuming is adobe pro cloud trial. I then contacted support asking them about it and they said that I would reveive the refund in 5-7 days. It's been more than 7 days since and I've not gotten a refund.
Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen - or https://helpx.adobe.com/contact/phone.html . Adobe does NOT do support by email, so beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730