Didn't receive a refund

New Here ,
Sep 18, 2021 Sep 18, 2021

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I had used up my free trial and used adobe premiere pro for 2 extra days and decided that I wasn't going to use it so I decided to refund it so I didn't just waste £30 pounds. It said that they would give me a refund in 5-7 days and shortly after, I did recieve a refund HOWEVER the refunded money was then taken from my account by something called "Adobe Pr Cloud Tri" which I'm assuming is adobe pro cloud trial. I then contacted support asking them about it and they said that I would reveive the refund in 5-7 days. It's been more than 7 days since and I've not gotten a refund.

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Sorry to hear that, defaultl5cp0zvfg6mo.

 

Do you have a question about how to do something in Premiere Pro?  

 

 

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Sep 18, 2021 Sep 18, 2021

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Be patient.  I would not expect a refund to show up on my credit card statement for at least 1 month.

Log-in to your account portal and update your support case if needed.

https://account.adobe.com/plans

 

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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