Didn't receive a refund

[Randomp]

I had used up my free trial and used adobe premiere pro for 2 extra days and decided that I wasn't going to use it so I decided to refund it so I didn't just waste £30 pounds. It said that they would give me a refund in 5-7 days and shortly after, I did recieve a refund HOWEVER the refunded money was then taken from my account by something called "Adobe Pr Cloud Tri" which I'm assuming is adobe pro cloud trial. I then contacted support asking them about it and they said that I would reveive the refund in 5-7 days. It's been more than 7 days since and I've not gotten a refund.

[Warren Heaton]

Sorry to hear that, defaultl5cp0zvfg6mo.

Do you have a question about how to do something in Premiere Pro?  

[John T Smith]

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
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[Nancy OShea]

Be patient.  I would not expect a refund to show up on my credit card statement for at least 1 month.

Log-in to your account portal and update your support case if needed.

https://account.adobe.com/plans