Different credit card charge

Forum|Forum|11 months ago
April 16, 2025
2 replies
254 views

Hello! I am being charged an amount on a different card every month. I wonder if I have another account in another email, because if I do, I wanna cancel it and just stay with this subscription. Is there any way you can find which email is registered to this different account so I can cancel that subscription?

Subscription

kglad

Community Expert

... otherwise you'll need an adobe employee to tell the next step.

M

Milena_SchulzeAuthor

Participant

how do I get in contact with them? all it suggested for me is here

John T Smith

Community Expert

You need to log in @Adobe with every email address you have

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html
-or contact your credit card company or bank if you think your account was stolen

M

Milena_SchulzeAuthor

Participant

yeah, one address I have is free and the other one is this one, which is paid with a different card than the one I am being charged with. That is why I am confused. I never used another card in this account. Had to contact the bank

kglad

Community Expert

@Milena_Schulze

is your problem resolved?

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