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Different rate in student plan

Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Hi, maybe someone can help me. I am a 14 year old Argentine student. Last year I purchased a Creative Cliud full plan at the student rate, and this year I received an email to renew at the regular rate. I don't know why I can't get the student fee if I'm still in school. Regards. #Istayathome

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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Caterina B, good morning.
If you are able to confirm your enrollment, you will be renewed at the student price, otherwise you will be renewed at the regular price.
If you can't confirm your enrollment, it's likely that you've been renewed at the regular price, so please contact customer care and ask for a refund of the regular price.

Adobe Help Center


TkfY(ACP),JAPAN

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Thank you for yoiur soon comment, Tacafy

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Adobe Community Professional ,
Apr 06, 2020 Apr 06, 2020

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Introductory pricing for the first year is 60% off (USD $20/month), after which it goes to 40% off (USD $30/month) until you cancel or graduate. 

https://www.adobe.com/creativecloud/buy/students.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 06, 2020 Apr 06, 2020

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Thank you for your clarification, Nancy. Kind regards.

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