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sitamay
Participant
November 3, 2022
Question

doble recarga a mi cuenta.

  • November 3, 2022
  • 1 reply
  • 258 views

Hola me estan cobrando dos veces adobe a mi cuenta de banco, alguien sabe como puedo contactar con adobe o hablar con alguien. Llevo meses intentando solucionar esto y no encuentro la manera de hablar con alguien. gracias. 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 3, 2022

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    S
    sitamayAuthor
    Participant
    November 8, 2022

    Thanks for your message but for some reason I can't seem to find a pop up chat option I'm going mad!! Could someone provide me with a number! For some reason I can't find any way to contact them it's ridiculous

    thank you

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 8, 2022

    @sitamay,  it's difficult (imo) to find things on the adobe website.  otoh, i don't think it's that difficult to read my previous message.

     

    again, use a browser that allows popups and cookie

     

    or try a different browser

     

    or use the phone, again https://helpx.adobe.com/contact/phone.html

     

    or use twitter., again  tweet @AdobeCare

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