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A
andres5C6B
Participant
March 13, 2022
Answered

DOnt let me edit my credit card info

  • March 13, 2022
  • 2 replies
  • 800 views

HI, I recently cancel the adobe plan, and this horrible company charge on me a penalty for a early cancelation o whatever...

 

I just want to delete my credit card and from the page don´t let me do that

 

Please, i am fed up with your nasty policies, can you give me a hint??

    This topic has been closed for replies.
    Correct answer John T Smith

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    March 13, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    A
    andres5C6BAuthor
    Participant
    March 13, 2022

    what a joke of support.....

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 28, 2024

      locked

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 13, 2022

      When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription... See this page for more information, including a yellow highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan-discussions/adobe-subscription-is-a-rip-off/td-p/12648724

       

      You agreed to pay for a year, and Adobe charges 1/2 of the remaining time if you cancel early

      A
      andres5C6BAuthor
      Participant
      March 13, 2022

      I have already pay! thats no the question, the queston is why I cant edit my credit card info??? 

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