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Doppio pagamento mensile

New Here ,
Apr 07, 2023 Apr 07, 2023

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Buonasera, sono iscritto all'Adobe Creative Cloud con piano fotografia da diversi anni, pagando sempre

€ 9,75 al mese. Ho notato che dall'2 Agosto 2022 e in tutti i mesi a seguire, oltre a pagare la mia quota normale,c'è sempre un secondo addebito di € 12,19, pur non avendo acquistato altri servizi,
e il mio caso non rientra in nessuno dei casi elencati nelle FAQ.
Oltretutto, qui in Italia non è disponibile un numero telefonico a cui chiamare per risolvere questo tipo di problemi, ne' ho trovato una chat analoga e nemmeno una mail diretta.

Come posso capire da dove viene il secondo addebito? Come avere un rimborso?
Grazie.

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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Your fellow users in the forum can't help you with questions relating to your subscriptions. You will have to contact Adobe Customer Service directly. This page describes how to resolve account and billing issues:

https://helpx.adobe.com/support.html?promoid=4JW79DZL&mv=other

 

to determine what subscriptions are active on your account, clock on your profile icon in the upper right corner and click "view account". A list if your subscriptions will be displayed.

Jill C., Forum Volunteer

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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[Moderator moved from Stock Contributors to Account, Payment & Plan.]

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to see what you're paying for.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare
Telephone Monday - Friday, during normal business hours: https://helpx.adobe.com/contact/phone.html

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Apr 07, 2023 Apr 07, 2023

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sounds like a stock subscription, but contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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