Community Expert

Answered

Double Billing Issue

Forum|Forum|6 years ago
September 12, 2019
5 replies
4357 views

I am working with a customer that is being double billed.

Here is August.

Here is September.

Yes - hours of time with Customer Service has been painful.

Yes - account purchase history only shows one purchase.

Yes - there is only one Adobe ID/email for this account.

Thanks in advance for help to resolve this double billing issue.

This topic has been closed for replies.

Correct answer Ani*Adobe

I reached out to customer and have resolved the issue. Thanks!

L

lifa25371668lr6i

Participant

I'm being double billed twice now last month and This month just hours ago after being billed last week for my creative cloud I'm gonna cancel if this isn't solved

Thank you good day

M

mattiasn97915614

Participant

When I deactivated my monthly student subscription for 195 SEK a month, you double billed me now 777,50 x 2. Is this something you have set in the system? You have to fix this because this is a scam. And charge med 4,5 months x 2 as a student,, thank you never Adobe again, I will wait for a disruptor to challenge your monopoly, someone who can offer a fair deal to students and pros. Embarrassing

M

mawaddahi76752133

Participant

Hi,

I am also being double billed for Sept 2019 & Oct 2019. Below is the screenshot:

Hope someone can contact me soon to rectify this and no more double billing in the future. Adobe is so difficult to reach out to for help and assistance. Wish there's a direct email that one can direct any queries to.

Ani*Adobe

Community Manager

Hi there,

Apologies for poor experience. There is a duplicate account in system with a typo in your email address.

Request you to please contact our customer support via chat https://helpx.adobe.com/contact.html by clicking on this link and quote order#ADB076724003SG for cancellation and refund of duplicate order.

^Ani

S

Starlight00000

Participant

I also had a double billing issue here in Taiwan on 2019/10/23. I had contacted the customer service but they said the company is still processing the issue......till today.....I feel helpless.

Ani*Adobe

Community Manager

Hi there,

There is no double billing, your renewal of creative cloud was due on 15th of this month and the payment was completed on 23rd.

Apologies for the confusion. Please contact your credit card issuer for any questions regarding credit card.

^Ani

S

Starlight00000

Participant

Hi Ani,

Got it with thanks. However, I am still confused about it. Your online support member through chatbox said that Adobe had already stopped collaborating with Digital River in Taiwan (your agent in Taiwan) and he said the new contract will sign with Adobe company directly. I subscribed to Adobe CC since November, 2018. Therefore, as your support member said I should pay to Digital River in Taiwan from November 2018 to October 2019. The truth is I paid to Digital River in Taiwan, your agent, from November 2018 to September 2019. What confused me is that the last billing of the old contract should be ended in October 2019 (the 12th month of billing). But the one who charged me for Oct. 2019 is not Digital River in Taiwan anymore, it turned out to be"DRI ADOBE SYSTEMS ORDEORDERF/IE" I have no idea what was going on....Although I contacted Adobe on 10/25, I didn't get a formal reply till now...thank you again in advance. Thank you!

Ani*Adobe

Community Manager

Hi there,

I will reach out to customer and assist regarding the issue.

^Ani

cmgap

Author

Community Expert

Hi Ani - Thank you. Do you need the customer's contact info.

A

Amardeep5FC8

Participant

I reached out to customer and have resolved the issue. Thanks!

Hi. I also need assistance with Double-Billing. Can you help?

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