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heatherkd813
Participant
April 3, 2023
Answered

Double-billing…

  • April 3, 2023
  • 2 replies
  • 418 views

I have looked all over and cannot find a way to contact Adobe, but I am being billed for two of the same costing product and I am trying to figure out why. How do I contact Adobe to get this sorted out? 

    This topic has been closed for replies.
    Correct answer kglad

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community to stock and now to account, payment & plan>

    2 replies

    F
    Frantisek32974027lh6d
    Participant
    October 17, 2023

    Hi I have the same issue, I just noticed that for the last 3 months, they charged me twice each month 47.98 euro (2x23.99).
    It was nearly impossible to get someone to talk about it. Today finally I spoke with a Mohit from ADOBE. He said: In this situation, I can cancel the plan under fraudulent charges and you can contact your bank and file for a chargeback for refund for all the charges. I agreed to this if they would not charge me a cancelation fee and I need a statement for my bank he said they will send one. That was 30 minutes ago and I still haven't received any email from ADOBE and I'm suspicious. I might be scammed again. I will complain to the EU Commission for Consumer rights and complaints. I will never touch any ADOBE product in my life.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 17, 2023

    @Frantisek32974027lh6d 

     

    check https://account.adobe.com

     

    does it show the cancelation is pending?

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    April 3, 2023

    there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community to stock and now to account, payment & plan>

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