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Double-billing…

New Here ,
Apr 03, 2023 Apr 03, 2023

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I have looked all over and cannot find a way to contact Adobe, but I am being billed for two of the same costing product and I am trying to figure out why. How do I contact Adobe to get this sorted out? 

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correct answers 1 Correct answer

Community Expert , Apr 03, 2023 Apr 03, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check fo

...

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Community Expert ,
Apr 03, 2023 Apr 03, 2023

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community to stock and now to account, payment & plan>

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New Here ,
Oct 17, 2023 Oct 17, 2023

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Hi I have the same issue, I just noticed that for the last 3 months, they charged me twice each month 47.98 euro (2x23.99).
It was nearly impossible to get someone to talk about it. Today finally I spoke with a Mohit from ADOBE. He said: In this situation, I can cancel the plan under fraudulent charges and you can contact your bank and file for a chargeback for refund for all the charges. I agreed to this if they would not charge me a cancelation fee and I need a statement for my bank he said they will send one. That was 30 minutes ago and I still haven't received any email from ADOBE and I'm suspicious. I might be scammed again. I will complain to the EU Commission for Consumer rights and complaints. I will never touch any ADOBE product in my life.adobe chat.PNGadobe chat2.PNG

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Community Expert ,
Oct 17, 2023 Oct 17, 2023

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@Frantisek32974027lh6d 

 

check https://account.adobe.com

 

does it show the cancelation is pending?

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi there,

We hear you!

Did you receive the email?  Feel free to contact support again for any other questions.

 

Thanks

Kanika

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