Double charge for Adobe Creative Cloud subscription (refund request)

[beyza_1026]

Hello,
I was charged twice for my Adobe Creative Cloud subscription.
The first payment didn’t seem to go through, so I tried again, but now both payments were processed.

I need a refund for the duplicate charge.
Both payments were made on October 20, using the same Adobe account (mail starting with alparslan.beyza@...)).

My account region is Turkey, and I cannot reach a live agent because the chat only shows an AI bot.
Please help me contact the billing team or start a refund process.

Thank you in advance.

[kglad]

cancel one of the duplicate orders.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html