double paiement pour formule photo

[yvesb9341470]

Je constate une double facturation sur mes deux abonnements Photo :

• 11,99 € sur orange.fr

• 18,14 € sur gmail.com

Je souhaite annuler celui lié à gmail.com et transférer l’autre pour qu'il soit uniquement actif sur gmail.com.

Que dois je faire?
bien cordialement

[Mod: Moved to the Account, Payment & plan forum]

[dj_paige]

We cannot answer or solve payment issues here in this forum. You have to contact Adobe directly.

Try this to contact Adobe Chat online. Type "Agent" into the chat field. Be patient it can take quite a while to reach a human.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[kglad]

why do you have 2 photography subscriptions?  is that intentional?

if not, and you want one subscription, you need to cancel the unwanted one.  before doing that you should secure any cc files you want to access before cancellation.

What happens to my existing files?
You can continue to access your Creative Cloud files on your computer and the Creative Cloud website, subject to a 2-GB cloud storage limit. If you’re over the 2-GB cloud storage limit when you cancel, you have 30 days to move files out of cloud storage.

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

and to cancel the unwanted subscription, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)