Duplicate purchase issue

Forum|Forum|8 months ago
May 24, 2025
2 replies
469 views

Hello I have subscription Lightroom ai photo editor from Google play now when I'm logging iny new device it's showing duplicate purchase issue

Android

Correct answer kglad

contact google play.

Shivangi_Gupta

Community Manager

Hi @Vaghela_Viraj6767,

Sorry for the trouble. I checked for active subscription associated with the email address you used with Adobe community. I could not find any active/trial subscriptions linked with it.

Did you make the purchase using a different email ID?
Let us know.

^SG

V

Vaghela_Viraj6767Author

Participant

This is my current used email address and Adobe I'd I have only purchased
from google play with my Adobe I'd.

V

Vaghela_Viraj6767Author

Participant

No I haven't recieved any mail from Adobe or app developer

kglad

Correct answer

Community Expert

contact google play.

V

Vaghela_Viraj6767Author

Participant

As per your advice I have contacted with the Google play they also have give me advice to do contact with app developer or company.

kglad

Community Expert

that's not very helpful of them.

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