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Plisson
Participant
April 2, 2023
Answered

E-mail address showing in all uppercase letters

  • April 2, 2023
  • 5 replies
  • 1335 views

Good day,

 

For some strange reason, when I log-in to my Adobe Account, it shows my e-mail address written in all uppercase letters. This issue has been going on for years and still no one seems to be able to resolve it.

 

I even deleted my Adobe Account a while ago and re-registered, but unfortunetally still showing my e-mail address in all uppercase letters.

 

What I find strange is, when I change my e-mailaddress to something else, it updates correctly, but as soon as I change it back to my primary e-mail address, it's all uppercase letters.

 

Could someone please look into this matter and see if they can explain why this is happening and if we can resolve it?

 

Thanks,

 

Plisson

 

 

    This topic has been closed for replies.
    Correct answer Plisson

    Hi Jeff, thanks for the reply! Responded in the support case, referring to this discussion.

     

    Asked them to close the case tho, as I've tried for years to get this 'bug' fixed, but without any success.

    5 replies

    K
    Kacper R
    Participant
    October 5, 2024

    Same problem here. Adobe insists on presenting my email address IN UPPERCASE. When I change the address to a different one, it stays in lowercase. When change back to my main address, uppercase comes back.

    Helpless.

    No, it's not a browser issue. It's an Adobe bug.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 5, 2024

    what problem does that cause?

    K
    Kacper R
    Participant
    October 6, 2024

    I haven't noticed any by now other than aesthetics. However, in accordance with email standards (RFC 5322), the local-part is case sensitive - irrespective of server implementations.

    So, by changing the case, Adobe actually changes the user-supplied email address to a different one.

    P
    PlissonAuthor
    Participant
    April 4, 2023

    Thanks for the replies.

    It's just strange to see the e-mailaddress in all uppercase letters, only with a specific e-mail address (my main). All other e-mail addresses I tried stay in lowercase letters, so there must be something triggering to show my main e-mail address in uppercase letters. Haven't come across this issue on any other site where I'm registered.

     

    Overall I do not have any problems loggin-in, just looking weird. Tried in several different browsers and on different devices, but all keep showing it in uppercase letters. Even the authenticator app shows it with uppercase letters.

     

    Guess it's something I just need to get used to.

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 4, 2023

      Interesting update, Plisson. Thank you!

       

      I do see that support case ADB-28751494-V4R7 is pending your response. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html soon, or the support case will automatically close. You may want to include a link to this public forum discussion or provide the information from your most recent update.

      P
      PlissonAuthorCorrect answer
      Participant
      April 4, 2023

      Hi Jeff, thanks for the reply! Responded in the support case, referring to this discussion.

       

      Asked them to close the case tho, as I've tried for years to get this 'bug' fixed, but without any success.

        Jeffrey_A_Wright
        Community Manager
        Jeffrey_A_WrightCommunity Manager
        Community Manager
        April 3, 2023

        Plisson, in addition to Kglad's suggestions, please also check the auto-fill entry settings for your preferred web browser. I have seen the same behavior in web browsers where my personal information was previously stored. The browser could be suggesting/correcting to the capitalized version.

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          April 2, 2023

          Just curious:

          Why does it matter to you?

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            April 2, 2023

            these are user forums.  we can't look at your account any more than you can look at my account.

             

            this is the info for changing an email address, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html though i don't think it will help because upper and lower case in an email address are irrelevant.  ie, email addresses are NOT case-sensitive.

             

             

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