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E-Mail erhalten: Dein Adobe-Konto wird in Kürze geschlossen

Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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"Dein Adobe-Konto wird in Kürze geschlossen

Wir möchten dich darauf hinweisen, dass du dich zuletzt vor über einem Jahr an deinem Adobe-Konto angemeldet hast. Gemäß unseren Richtlinien verliert deine (Link removed by Moderator) in 90 Tagen ihre Gültigkeit, wenn du dich vor Ablauf dieser Frist nicht an deinem Adobe-Konto anmeldest. Wird deine Adobe ID ungültig, kannst du nicht mehr auf Inhalte zugreifen, die auf Adobe-Servern gespeichert sind, und dein Konto wird geschlossen."

 

Diese E-Mail habe ich heute erhalten. Erst vor einer Woche habe ich mich auf adobe.de -> adobe.com/de angemeldet und auch account.adobe.com und soeben sicherheitshalber erneut.

 

Ich zahle seit Jahren für das CC-Abo. Über die Programme bin ich ebenfalls stets angemeldet. Irgendeine Möglichkeit den Support zu kontaktieren, kann ich nicht finden. Nur dieses Forum hier.

Kann mir bitte irgendwer weiterhelfen?

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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Leider kann ich die obige Nachricht nicht mehr bearbeiten. Bitte den Link Adobe-ID entfernen, danke.

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Adobe Employee ,
Apr 20, 2023 Apr 20, 2023

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Hi there,

 

Thank you for writing to us. Happy to help!

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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in addition to chat, there are 2 other ways to contact adobe; phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
(removed by moderator)

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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Thank you. The email header (not only the email address) had the adobe domain. There has been used 3 subdomains in the eimal. The online email version also has been published on a subdomain:
t-info.mail.adobe.com
mail.adobe.com

I am always very careful and I did not click on the link. This email was sent from an adobe sub domain. I chatted with a supporter, the email is unknown there, so I assume, this was a hack on adobe webserver. They could not help me. I have now the phone number and will wait, what will happen in 90 days.

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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the email is irrelevant (other than it's prompted you to check your account and bothered you).  

 

for adobe accounts, inactivity causes no problems.  ie, adobe doesn't care whether you login or use their apps.  they don't even log that information so they have no way to determine if you use their apps.

 

as long as your account payments are up-to-date and there's a future payment on file (in case new charges accrue), adobe's happy.

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