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Hidayet Ali265552216u8x
Participant
October 12, 2022
Question

E-posta

  • October 12, 2022
  • 1 reply
  • 374 views

Adobe uygulamalarını denemek için 1 haftalık ücretsiz sürümü denedim. photoshop uygulamasına giriş yaptığımda, güvenlik nedeniyle e-posta hesabıma bir kod gönderildiği söyleniyor, ancak bu e-posta hesabına erişemiyorum. Sorunu çözmek için ne yapmam gerekiyor?

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 12, 2022

Hidayet, please see https://helpx.adobe.com/manage-account/using/change-or-reset-password.html for information on how to request a password reset for the Adobe account that you do not have access.  If you need additional help, then please contact our support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 12, 2022

@Jeffrey_A_Wright, 

 

i don't see how anyone in the op's position can sign into their adobe account.  if they can't sign into their account, they can't change their email address.  i think they have to start with adobe support.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 12, 2022

Good point, Kglad.  It is not completely clear if Hidayet even has access to the e-mail address/account under which the code was redeemed.

 

If they can access the account and receive the reset e-mail, then they can use the previously posted process to request a password reset.  This should allow them to access the account and utilize the software or service redeemed.

 

 

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