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Early Cancellation Fee

New Here ,
Apr 17, 2024 Apr 17, 2024

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Has anyone else paid for a month thinking they were on a monthly plan, canceled, then had another invoice paid, then warned about an early cancellation fee without their permission?

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correct answers 1 Correct answer

Community Expert , Apr 17, 2024 Apr 17, 2024

many people.

 

you can make your case to adobe support. sometimes they're sympathetic.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private messag

...

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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many people.

 

you can make your case to adobe support. sometimes they're sympathetic.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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New Here ,
Apr 17, 2024 Apr 17, 2024

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Thank you so much!

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Community Expert ,
Apr 17, 2024 Apr 17, 2024

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you're welcome. let us know what support says, if you have time.

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