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randallk69743383
Participant
May 16, 2019
Answered

Early Termination Fee?

  • May 16, 2019
  • 3 replies
  • 56554 views

I bought a month by month subscription of Animate for my daughter and she only needed it for a month, however, whenever I try to cancel it tells me I will be charged an early termination fee, how long do I have to wait for it will just let me cancel it?

Correct answer Nancy OShea

Please refer to the following:

Adobe Subscription and Cancellation Terms | Adobe

An annual plan paid monthly is a 12 month commitment.  If you cancel early, you must pay a penalty fee (50% of the remaining months).

Animate on the month-to-month plan cost more per month but you can cancel anytime without penalty.

3 replies

Participant
August 17, 2021

Classic bait and switch.  Very disappointed with this company.

kglad
Community Expert
Community Expert
November 27, 2023

for others, that's not "bait and switch".

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
May 17, 2019

Please refer to the following:

Adobe Subscription and Cancellation Terms | Adobe

An annual plan paid monthly is a 12 month commitment.  If you cancel early, you must pay a penalty fee (50% of the remaining months).

Animate on the month-to-month plan cost more per month but you can cancel anytime without penalty.

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
May 16, 2019

Did you buy a true MONTHLY subscription, or an annual subscription with monthly payments?

SOME programs are available Monthly https://forums.adobe.com/message/10817508

If you bought an annual subscription with monthly payments, you will be able to cancel during your final month