edit billing name and regenerate invoice

Forum|Forum|1 year ago
January 24, 2025
2 replies
418 views

Hi,

I need help with updating my billing name and regenerating an invoice for a past order. However, I am unable to find an option to edit billing details in my Adobe Account > Billing & Payment section. It seems like I don’t have access to modify the billing name myself.

I also tried contacting Adobe Support via phone (800-833-6687), but I was unable to get through. Live chat is also not giving me a clear resolution.

Could someone from the Adobe team assist me with updating the billing name and regenerating my invoice? I can provide my Adobe ID and order details if needed.

John T Smith

Community Expert

>I can provide my Adobe ID and order details if needed.

Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-be VERY careful to insure that any private messages are from an Adobe employee, not a scammer
-click for more information about scammers https://tinyurl.com/10791730

kglad

Community Expert

The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html