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Editing payment options

New Here ,
Jan 26, 2024 Jan 26, 2024

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Hello,

 

Im unable to change my payment options. After opening the window of "Edit Billing and Payment" I cant click on any option and not even close the window, like the bottons arent working. I have to refresh the windows to get back to main account window. Ive tried in different computers, browsers and internet connections. 

 

Any idead?

 

Thanks.

TOPICS
Account management , Billing

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Adobe Employee ,
Jan 26, 2024 Jan 26, 2024

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Pedro, thanks for your question. If you have already attempted the steps listed in https://adobe.ly/42cxOhY then please click on https://adobe.ly/42bdrC1 to begin a secure chat session with a member of our support team. You may need to use a different device if the chat window fails to open. ^JW

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New Here ,
Feb 05, 2024 Feb 05, 2024

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Hello,

 

Issue auto resolved itself days later. ? I could edit payments normally. 

 

Thank you.

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Community Expert ,
Feb 05, 2024 Feb 05, 2024

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LATEST

@Pedro ivo5FB3 

 

excellent. and thank you for the update.

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Community Expert ,
Jan 26, 2024 Jan 26, 2024

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p.s. if you use chat, type "agent" into the chat field to bypass the bot.

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi @Pedro ivo5FB3,

We're just chiming in to check if you get your issue resolved or if you still need help.

Let us know.

Regards,

Shivangi 

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