Eingabe einer Rechnungsadresse nicht möglich

New Here ,
Dec 28, 2020 Dec 28, 2020

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Hallo zusammen,

mein Problem kurz und knapp:

- Ich benötige für mein CC Abo eine Rechnung an meine Geschäftsadresse

- bei Zahlung per Paypal zieht sich Adobe die falsche Adresse (meine private), die ich aber für das PP Geschäftskonto angeben muss

- Zahlungsmethode auf Firmen-Kreditkarte geändert

- Account -> Manage Payments enthält nicht wie unter Change Billing Address angegeben die Option eine Adresse einzugeben. Siehe Screenshot.

 

Bildschirmfoto 2020-12-28 um 10.24.25.png


Die Adobe Support Hotline wirft mich jedes Mal aus der Leitung. Also keine Hilfe von der Seite.

 

Please help!

 

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correct answers 1 Correct answer

Adobe Community Professional , Dec 28, 2020 Dec 28, 2020

Hi @default2tagdhl2n535,

Try the chat option to get help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Dec 28, 2020 Dec 28, 2020

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Hi @default2tagdhl2n535,

Try the chat option to get help. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Dec 28, 2020 Dec 28, 2020

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Thank you! The support agent solved the problem within a few minutes.

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