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sam22312652a2j3
Participant
December 18, 2021
Answered

elements 2019 [Redemption code not recognised]

  • December 18, 2021
  • 5 replies
  • 513 views

recently purchased NOS copy of elements 2019, but Adobe doesn't recognize the redemption code. is there any way to get a serial number so that i can actually use the software?

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Correct answer sam22312652a2j3

Thanks all for showing an interest. It was a legitimate copy, took some time and a few different people at customer care, but I got my serial number and it's straightened out now.

5 replies

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sam22312652a2j3AuthorCorrect answer
Participant
December 19, 2021

Thanks all for showing an interest. It was a legitimate copy, took some time and a few different people at customer care, but I got my serial number and it's straightened out now.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 19, 2021

Be sure to keep your serial number in at least two places (file copy in a desk drawer as well as a computer file) in case your hard drive ever has a problem

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sam22312652a2j3Author
Participant
December 19, 2021
Thanks, good tjp.Sent from my MetroPCS 4G LTE Android Device
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 18, 2021

I don't know... but does a redemption code have a time limit?

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 19, 2021
@John T Smith wrote:

I don't know... but does a redemption code have a time limit?

Yes! May be not all, but some have. 

ABAMBO | Hard- and Software Engineer | Photographer
Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
December 18, 2021

Probably not. Next time buy direct from Adobe to ensure what you're getting is legitimate & supported.

 

Photoshop Elements
https://www.adobe.com/products/photoshop-elements.html

 

Nancy O'Shea— Product User & Community Expert
John Waller
Community Expert
John WallerCommunity Expert
Community Expert
December 18, 2021

I assume NOS is New Old Stock?

 

Elements 2019 sold at a steep discount in apparently new, seemingly never opened packaging? All very convincing.

 

Hopefully this unrecognised redemption code is not your first red flag of a pirated version. As @kglad says, contact the seller.

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 18, 2021

nos?

 

that's 3 years old and most likely has already had its serial number redeemed, and probably illegally sold.  contact the seller.

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