Email scam

[babbity]

Hi folks,

Anyone else had this email. It looks fake to me.

Stu

[Mylenium]

It's legit. Got one for an old software registration on another mail account from eons ago...

Mylenium

[Test Screen Name · Accepted solution]

It could be a fake still, it could be a fake copy of a legit email. 

If it's an Adobe ID you are using day by day it must be a fake or mistake.

If it's an old one and you have any files on it you want to keep then do login - BUT NEVER USE THE LINK IN THE EMAIL.

[kglad · Accepted solution]

agree with both above.

go directly to your account without clicking any email link, https://account.adobe.com and then check the page top to make sure it's a secure connection and that you see account dot adobe dot com in your browser's address bar.

anyone can make a link that says one thing and actually links elsewhere:

BABBITY.COM

[Jeffrey_A_Wright]

Stu, sorry for any confusion. The advice given to you in this public discussion is all accurate and great best practices! 

Test Screen Name and Kglad are both correct, and you should make sure to log into your account using the link offered by Kglad.  Avoid using links that are offered in e-mail messages. There are several practices you can take to mitigate clicking on a link, but the easiest is to just go to Adobe.com and log into the account directly.

Mylenium is also correct that we do periodically send messages before removing inactive accounts. I reviewed the e-mail address you used to post to this public discussion forum, and I do see that you have two different accounts under the same e-mail address. The second account appears to be seldom used, but make sure you log in with both accounts if you need access to them both. If you need any assistance with this process, then please begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen so a member of our support team can help you.

[ralphs54159797]

I’ve received the same email today. Sent to my secondary email address, not the one Adobe uses to contact me usually.

I logged out of my Adobe account, then from the Adobe account login page, back in with my secondary email, NOT the link in the email just to see. I think it was a registration when I started with early standalone Lightroom and Photoshop Elements before progressing onto using Adobe CC.

I’ve emailed Phishing@Adobe.com forwarding the email and asking if they can verify the mail@mail.adobe.com address used. Nothing back yet.

Ralph

[kglad]

@ralphs54159797 

if that's a no-longer used account with no active subscriptions/assets, then let it lapse and be removed.