Emails about renewing credit card?

Forum|Forum|1 year ago
December 3, 2024
1 reply
478 views

I got this email this morning, but my CC expires in June 2025. What does this mean or is this a scam? It comes from message@adobe.com so I assume it legitimate.

Jeffrey_A_Wright

Community Manager

Thanks for your question, Littlelady. The email asks that you update the method of payment as the current one will soon expire. Please see https://adobe.ly/41ih3nh for information on how to update your billing information.

In general, you are right to be cautious, Littlelady, and avoid clicking on any links within emails. I always go directly to the service provider's website to make any account or payment-related updates. ^JW

littlelady40Author

Known Participant

But I have 6 months until its even needed, seems premature doesnt it?

Jeffrey_A_Wright

Community Manager

Only prepaid plans are billed at the end of the period. You have an annual plan that you pay for monthly, Littlelady.

I don't know when your current payment method will expire, Littlelady. Please be aware that you are posting in a public discussion forum accessible to anyone with Internet access.

In general, we require a current method of payment when accessing Adobe subscriptions and memberships. This helps prevent the situations described in https://adobe.ly/4fWbVK2. ^JW

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