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Error Creative Cloud : You've been signed out ! Every few minutes i am signed out automatically

New Here ,
Apr 08, 2021 Apr 08, 2021

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Hello,

This Creative Cloud app signed me out automatically every few minutes. I have this problem from a week or two ago. I try a lot of methods to fix this problem from this community but it doesn’t work anything.

I have macOS Big Sur Version: 11.2.3 and latest version of creative cloud app. Can anyone help me to fix this problem?

Thank you for your time .

TOPICS
Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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start here, https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html and if the first four measures fail to solve the problem do a clean reinstall:

 

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html


if you're unable to install the cc desktop app at this stage, use the link at the bottom of the page at https://helpx.adobe.com/uk/download-install/kb/creative-cloud-desktop-app-download.html
use the desktop app to install your cc programs/trials

 

p.s.

kglad_0-1617975543976.png

 

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Thank you @kglad for help me. I followed this steps but is NOT working. If anyone have another answer to this problem please tell me. 

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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you did a clean reinstall?

 

if yes, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1617986481046.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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