Error de suscripción

[marlene38140767zm9x]

Tengo una suscripción activa y no me deja utilizar mis herramientas. 

[Jeff A Wright]

Marlene, sorry you are unable to use your tools. Which Adobe application or service are you using the tools in?

I don't see an active membership under the e-mail address you are using to post to this public discussion forum. What type of subscription did you purchase, and from who? ^JW

[John T Smith]

What do you see at https://account.adobe.com/