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Error en mi subscripción

New Here ,
Jan 18, 2024 Jan 18, 2024

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Hola, hace unos días compre mi paquete de adobe para estudiantes, me había funcionado todo bien hasta hoy, que el programa me pidió volver a iniciar sesión, al hacerlo encuentro que ya no cuento con mi plan por lo que no puedo hacer uso de ningún programa, solo me da la opción de realizar una nueva compra o iniciar una prueba gratis.

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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if that first link above (https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html) fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

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Community Expert ,
Jan 18, 2024 Jan 18, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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