ERROR FACTURACIÓN

New Here ,
Apr 04, 2020 Apr 04, 2020

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Mi información de facturación es correcta, y tengo dinero en la cuenta bancaria. Ya tengo la factura de este mes, pero en el banco me aparece que Creative Cloud no ha cobrado el dinero. Y no para de llegarme el mensaje de "Existe un problema con tus detalles de pago. Actualiza tu información de pago."

 

¿Qué puedo hacer?

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Adobe Community Professional ,
Apr 04, 2020 Apr 04, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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New Here ,
Apr 04, 2020 Apr 04, 2020

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Thank you very much!

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New Here ,
Jul 22, 2021 Jul 22, 2021

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I came here from the chat (which says it is available 24/7 but it seems is not). So the chat brought me here for a billing problem with my card (my card is ok, my info is ok, and I have already talked to the bank and they say my cards have no problem).

What is this error? It kind of a platform error? My subscription is going to be cancelled tomorrow and the chat is not available. What should I do?

PS. English is not my mother tongue.

PS 2. I waste two weeks talking with Adobe and the bank, I am not doing this at last minute. It is my last chance.

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Ok, no problem. You can delete my post maybe. Because I think I can't.

Thanks!

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