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Error IS9224 already purchased

New Here ,
Jul 24, 2023 Jul 24, 2023

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I subscribed for Adobe Acrobat Premium monthly on 15/07 and I still don't have the features on the app. I have signed out and signed in uninstalled and installed nothing works. When I select the option to try the features I get:

 

Already purchased.

 

Error code: IS9224/6050/JigSAOIZBq

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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Did you buy from Adobe or Apple or Google?

 

If you bought from Apple or Google you need to contact that company

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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IF you purchased from adobe, contact adobe support. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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