Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Error message/ unable to renew Lightroom subscription

New Here ,
May 21, 2020 May 21, 2020

Copy link to clipboard

Copied

Hello everyone, I am currently experiencing issues renewing my Lightroom mobile app subscription. I purchased premium about two weeks ago and suddenly I do not have access to certain features anymore. I saw in the app that I needed to renew the subscription, but I received an error message saying they were unable to complete the purchase when I tried.  I also attempted to renew purchases and got the same error message. After contacting adobe support multiple times and speaking to many people from different departments, I did not receive the proper support. Additionally, I called Apple and they confirmed my subscription was paid for and still active. I have since restarted the app, my phone, deleted and then re-downloaded the app, and canceled and then immediately renewed my subscription. All apps and software are up to date. This is a very frustrating situation as I use this app for my job and it is negatively impacting my workflow/ performance. 

TOPICS
Account management, Activation, Billing, Installation

Views

414

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 21, 2020 May 21, 2020

Copy link to clipboard

Copied

LATEST

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines