Error message/ unable to renew Lightroom subscription

Question

Hello everyone, I am currently experiencing issues renewing my Lightroom mobile app subscription. I purchased premium about two weeks ago and suddenly I do not have access to certain features anymore. I saw in the app that I needed to renew the subscription, but I received an error message saying they were unable to complete the purchase when I tried.  I also attempted to renew purchases and got the same error message. After contacting adobe support multiple times and speaking to many people from different departments, I did not receive the proper support. Additionally, I called Apple and they confirmed my subscription was paid for and still active. I have since restarted the app, my phone, deleted and then re-downloaded the app, and canceled and then immediately renewed my subscription. All apps and software are up to date. This is a very frustrating situation as I use this app for my job and it is negatively impacting my workflow/ performance.

John T Smith · Answer

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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