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Michael277537792e6u
Participating Frequently
November 21, 2023
Answered

Error message when trying to upgrade account.

  • November 21, 2023
  • 3 replies
  • 605 views

Hi Team,

Why am I unable to upgrade from my current plan (Photography Plan & Adobe Acrobat Pro) to the Adobe Creative Cloud All Apps plan?

 

Thanks,

 

Michael 

    This topic has been closed for replies.
    Correct answer Abambo

    @kglad is correct. Special prices are only available to new customers. Contact Adobe support as indicated by @John T Smith. Ask them what they can do for you.

    3 replies

    Shivangi_Gupta
    Shivangi_Gupta
    Legend
    November 22, 2023

    Hi Michael,

    We appreciate you wriitng in. Do you get any specific error while doing so? Let us know.

    Thanks,

    Shivangi

    M
    Michael277537792e6uAuthor
    Participating Frequently
    November 25, 2023

    Hi Shivangi,

    Thanks for your response, although it’s too late to take advantage of the Black Friday offer.

    Here are the messages I always received when I attempted to upgrade my current account/plan to Adobe Creative Cloud All Apps.

    I could never connect with an actual person in Customer Support.

     

    Thanks,

     

    Michael

     

     

     

    Abambo
    Community Expert
    AbamboCommunity ExpertCorrect answer
    Community Expert
    November 26, 2023

    @kglad is correct. Special prices are only available to new customers. Contact Adobe support as indicated by @John T Smith. Ask them what they can do for you.

    ABAMBO | Hard- and Software Engineer | Photographer
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      November 21, 2023

      here's how, https://helpx.adobe.com/manage-account/using/change-plan.html

       

      and, if using that info, you still see an error message, contact support per above.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      November 21, 2023

      This space is provided by Adobe, but this is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Help Center https://helpx.adobe.com/support.html is a good place to start
      Be sure to remain signed in with your Adobe ID before accessing the link below
      Do be aware that wait times are sometimes long before an agent responds
      .
      You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      You MUST also allow 'cookies' in your web browser for the link to work
      This will NOT work if you are using a VPN
      .
      This link will go directly to the chat option
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent in the lower right, without the quote " " marks
      or
      X (aka Twitter) tweet @AdobeCare
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

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