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[sinan_0835]

 

PII removed by moderator

[droopydog500]

Hello @sinan_0835,

Thank you for your message. 

I redacted (blacked out) your personal information from the image you posted as this is a public forum. We cannot see your account information here. I recommend that you contact your bank for financial institution to ask them if they see a reason why this charge did not process correctly.

Thanks,
    droopy

[sinan_0835]

There is no support from chat or anywhere else. I tried 10 different cards and they all have the same error. Look at the state Adobe has fallen to. Disgrace

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from firefly bugs">

[kglad]

what country?

[sinan_0835]

tr

[John T Smith]

What is 'tr' for a country?

[kglad]

that's turkey.

with repeated failures, you're probably blocked.  @Jeff_A_Wright 

[Shivangi_Gupta]

Hi @sinan_0835,

We're sorry for the trouble. Have you tried to make the payment using a different device?

If yes, please contact our support team here: https://adobe.ly/3F8vEso

They will be help you make the purchase.

^Shivangi

[sinan_0835]

I have already contacted your support system. I was treated like a scammer. I am currently using ideogram dzine and midjourney. I have placed orders from 3 different places with one and the same card without any problems and I have never encountered such ridiculous errors on these platforms.

[Jeffrey_A_Wright]

Sinan, I don't see any recent interactions with our support team. Did you click on https://adobe.ly/4hbgpw3 to begin the chat session? You can use the steps in https://adobe.ly/4h9Q1mj. If you haven't already, you may want to use a different device to contact us, as the current device could be compromised since I don't see any recent support history.

I know this is frustrating, Sinan. Please make sure to also provide feedback to whoever manages your method of payment. ^JW

[sinan_0835]

I have corresponded with my account <removed by moderator> many times and deleted that account. I will delete this account too. I am no longer interested in your products. Thank you.

[Jeffrey_A_Wright]

Ok, please be careful when sharing personal information, Sinan. I will let you edit your previous post if you don't want your e-mail address to be publicly available. If you need a moderator to edit your post for you, let us know. ^JW

[sinan_0835]

I wrote it for you to see. To prove that I'm not lying. You can black out my e-mail address. Thanks

[Jeffrey_A_Wright]

Thanks, Sinan. There is no need to prove anything; if you log in under a different account, I would not see the interaction. I hope you have a great day and best of luck with the services where your payment method was accepted without errors. ^JW

[kglad]

@sinan_0835 

go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

[kglad]

and @sinan_0835 , after following @Shivangi_Gupta 's suggestion please let us know how that worked for you.