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Participating Frequently
March 2, 2025
Question

error

  • March 2, 2025
  • 4 replies
  • 764 views

PII removed by moderator

4 replies

kglad
Community Expert
Community Expert
March 6, 2025

what country?

Participating Frequently
March 6, 2025

tr

Shivangi_Gupta
Community Manager
Community Manager
March 6, 2025

that's turkey.

 

with repeated failures, you're probably blocked.  @Jeff_A_Wright 

 


Hi @sinan_0835,

We're sorry for the trouble. Have you tried to make the payment using a different device?

If yes, please contact our support team here: https://adobe.ly/3F8vEso

They will be help you make the purchase.


^Shivangi

kglad
Community Expert
Community Expert
March 6, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from firefly bugs">
Participating Frequently
March 2, 2025

There is no support from chat or anywhere else. I tried 10 different cards and they all have the same error. Look at the state Adobe has fallen to. Disgrace

droopydog500
Community Manager
Community Manager
March 2, 2025

Hello @sinan_0835,

Thank you for your message. 

I redacted (blacked out) your personal information from the image you posted as this is a public forum. We cannot see your account information here. I recommend that you contact your bank for financial institution to ask them if they see a reason why this charge did not process correctly.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)