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sinan_0835
Participating Frequently
March 2, 2025
Question

error

  • March 2, 2025
  • 4 replies
  • 764 views

 

PII removed by moderator

4 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2025

what country?

S
sinan_0835Author
Participating Frequently
March 6, 2025

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Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 6, 2025

I have already contacted your support system. I was treated like a scammer. I am currently using ideogram dzine and midjourney. I have placed orders from 3 different places with one and the same card without any problems and I have never encountered such ridiculous errors on these platforms.


Sinan, I don't see any recent interactions with our support team. Did you click on https://adobe.ly/4hbgpw3 to begin the chat session? You can use the steps in https://adobe.ly/4h9Q1mj. If you haven't already, you may want to use a different device to contact us, as the current device could be compromised since I don't see any recent support history.

 

I know this is frustrating, Sinan. Please make sure to also provide feedback to whoever manages your method of payment. ^JW

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 6, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from firefly bugs">
S
sinan_0835Author
Participating Frequently
March 2, 2025

There is no support from chat or anywhere else. I tried 10 different cards and they all have the same error. Look at the state Adobe has fallen to. Disgrace

droopydog500
Community Manager
droopydog500Community Manager
Community Manager
March 2, 2025

Hello @sinan_0835,

Thank you for your message. 

I redacted (blacked out) your personal information from the image you posted as this is a public forum. We cannot see your account information here. I recommend that you contact your bank for financial institution to ask them if they see a reason why this charge did not process correctly.

Thanks,
    droopy

Adobe Community Expert (not an Adobe employee)
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