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Forum|Forum|1 year ago
March 2, 2025
4 replies
764 views

PII removed by moderator

Desktop

kglad

Community Expert

what country?

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sinan_0835Author

Participating Frequently

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sinan_0835Author

Participating Frequently

Sinan, I don't see any recent interactions with our support team. Did you click on https://adobe.ly/4hbgpw3 to begin the chat session? You can use the steps in https://adobe.ly/4h9Q1mj. If you haven't already, you may want to use a different device to contact us, as the current device could be compromised since I don't see any recent support history.

I know this is frustrating, Sinan. Please make sure to also provide feedback to whoever manages your method of payment. ^JW

I have corresponded with my account <removed by moderator> many times and deleted that account. I will delete this account too. I am no longer interested in your products. Thank you.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from firefly bugs">

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sinan_0835Author

Participating Frequently

There is no support from chat or anywhere else. I tried 10 different cards and they all have the same error. Look at the state Adobe has fallen to. Disgrace

droopydog500

Community Manager

Hello @sinan_0835,

Thank you for your message.

I redacted (blacked out) your personal information from the image you posted as this is a public forum. We cannot see your account information here. I recommend that you contact your bank for financial institution to ask them if they see a reason why this charge did not process correctly.

Thanks,
droopy

Adobe Community Expert (not an Adobe employee)

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