Es gibt kein Kostenlos Testen! Es wir sofort abgebucht

[sara_1848]

Ich habe es kostenlos testen wollen, es wurde aber sofort den Monatsbeitrag abgebucht.

[kglad]

it's a trial subscription.  if canceled within the cancellation period, the money is refunded.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Shivangi_Gupta]

Hi @sara_1848,

We appreciate you reaching out. I can see that a refund has been initiated on your account. Please wait for 12-14 days for the refund to process.

Let us know if you have any additional questions.

^Shivangi