Essai gratuit 7 jours

[MARGAUX27510830wdh5]

Bonjour, 

J'ai pris un essai gratuit 7 jours pour Photoshop mais rien ne s'affiche sur mon compte sauf que j'aimerais le résigner avant que l'on me débite. Avez-vous une solution ? 

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.


p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

<moved from cc services >

[Abambo]

Comment « Rien ne s'affiche sur mon compte » ?

https://account.adobe.com/plans vous donne l'aperçu de vos plans. Si à ce moment-là, vous avez des difficultés, il serait utile de poster une copie d'écran.

Le plan se laisse résilier après le début de la période payante dans les premiers quinze jours de l'abonnement. La charge sera alors remboursée.